Page does not load – script conflicts

Support
#1

After trying to change the color of a line in css, my homepage does not load any more. The slider works, though …The other pages are ok, too.
I tried to work with a demo theme and had just started.

Thanks for your help!

Ute

-> I will build a new page. I never had that problem before in 2 years, that the page absolutely does not load, even in hours …

#2

Hello There,

Thanks for writing in! Where did you have added the css? You may have added it in the Child theme’s function.php file which have resulted to a fatal error. To assist you better with this issue, would you mind providing us the url of your site with login credentials so we can take a closer look? This is to ensure that we can provide you with a tailored answer to your situation. Once you have provided us with your URL, we will be happy to assist you with everything.

To do this, you can create a secure note with the following info:
– Link to your site
– WordPress Admin username / password
​
Thank you.

#3

Hi Ute,

Are you sure the URL is correct?

#4

Yes! Maybe because the Maintenance Mode was activ? Sorry, now it is inactive!

#5

Hi, dont´t you find anything or is the url still not working? But that´s my domain: www.website.kuk-gohlis.de

Thanks, Ute

#6

Hi Ute,

I have tried to check the link and I am getting the same issue in accessing it.

Is there an IP blocker active on your site? If so, kindly temporarily disable it so that we can access your site.

#7

Now it should work, could you please try again?

Best regards,
Ute

#8

What I changed (or tried) is the colour of the line below the Headline and I deleted most options, so probably you only have to copy them in again. I wanted to have that dark red as a colour.

And I did not install a child theme, thats stupid of me …

#9

Ah, it seems, the page can´t be found with Chrome? Can you try Safari?

#10

Alternatively if you could just copy the css-part with the lines (theme: non profit) so I could insert them again and hope that will work.

Thank you,

Ute

#11

Please help?

Try that url: http://website.kuk-gohlis.de/x/#/content/108

Thank you.

#12

Hi There,

For your future reference, please DO NOT bump your own thread if its not for additional/helpful info, because if you do that your thread will be automatically send back to queue making the turn-around/reply take longer time. And on top of that your thread becomes confusing.

What most options you deleted that you’re referring to? Would you mind to clarify this for us

What is it that we need to copy?

This is the block of custom CSS code that controls the color of the line

.h-custom-headline hr.accent-1 { 
  background-color: #8C1836; 
}

Look for that on your Theme Options > CSS and change the #8C1836 color value to the color that you need.

Your site can be access in Chrome, its just the URL that you provided above is wrong. Your site domain has no www prefix. (e.g. http://website.kuk-gohlis.de/)

Where is that line? I could not find “theme: non profit” either on the demo or on your site. Please clarify.

Remember to always clear your caching plugin and browser’s cache before you preview your page, so you can immediately see your changes.

Hope this shed some lights,
Cheers!