Page content not visible

Support
#1

Hello,

my issue is that the page content (text, images, whatever) is not showing on that page. I noticed it depends on the page template:
Blank, Layout, Container or Footer doesn’t matter, but the text shows only when there is No Header chosen.

Like so:
Blank - Container | Header, Footer

Blank - Container | No Header, Footer

It is not the matter of e.g. font color - here’s a diff of both sources. And the text is just not there.

Any ideas on how to solve it?

#2

Hi There,

Thanks . for writing in!
As your website in under-construction mode I cant check the issue. Please send us your website details so that we can have a look. Don’t forget to send the page URL that you have the issue.

Please provide following information:
Set it as Secure Note

  • Link to your site
  • WordPress Admin username / password
    All the best!
#4

Thanks for the quick response!

I added the details you asked for in the original question.

#5

Hi There,

I have tried disabling your 3rd party plugins and also tried switching to your parent theme, but I could not isolate the issue.

Could you please try increasing your PHP memory limit and see if that resolves your issue.

You can do this by editing your wp-config.php file which can be located under the root of your WordPress installation.

Add the following lines into that file.

define( 'WP_MEMORY_LIMIT', '512M' );
define( 'WP_MAX_MEMORY_LIMIT', '512M' );

You can add it before the line
/*That's all, stop editing! Happy Blogging. */

If that doesn’t help, please provide us with your FTP credentials to investigate this issue further.

Thanks!

#6

Hi!

Unfortunately increasing memory limit did not help, pages are still not visible. I would really appreciate if you could take a further look into this. I added my FTP credentials to the Secure Note.

Thanks!

#7

Hi There,

I am really sorry but I didn’t find any User name/password for your WordPress admin and the admin URL.
Can you please confirm these details so that we can have a look.

Thanks

#8

Do you mean user/password for WordPress admin console does not work? I just went to wp-admin page and copy-pasted credentials from Secure Note and they do work.

#9

Hi there,

The admin login works, but not the FTP. I tried both plain FTP, FTP over TLS, and SFTP, and none works. Or, please edit your site’s wp-config.php and set WP_DEBUG to true. I just need to see if that blank area trigger any error.

Thanks!

#10

Hello Rad,

I just double checked on two different computers with different OS, networks and setups (FileZilla for example) and FTP TLS does work. If it’s not a problem, please check again on your end.

Also, WP_DEBUG was already set to true.

Cheers!

#11

Hi there,

I tried Explicit or Implicit setting for FTP TLS and none is working. It says the connection is established but it just stops there.

Could you try re-installing the theme too and make sure child theme is inactive (just for testing). I could do that but I’m unable to get through your FTP.

Thanks!

#12

Hello,

I decided that it might be faster to simply recreate the website from scratch than bother with some random bug. Which means the thread may be closed.

I will shortly reach the point where error occured, so I’ll let you know if it happens again. Only this time I will have everything on Git, so it should be way easier to debug :slight_smile:

Best!
Alex

#13

Hey Alex,

Thanks for letting us know that you have recreated the page from scratch.
You may get back to us when you encounter the same issue again and we will be happy to inspect your site changes and modifications.

Regards.

#14

This topic was automatically closed 10 days after the last reply. New replies are no longer allowed.