Off canvas area suddenly closes when try to fill a form

[Juanjo]

After updating to 4.2.3 / Wp 5.7 it’s not possible to fill a form placed in off canvas area, since it closes just clicking on it. The form is generated by Ninja Forms and placed there with a shortcode.

Thank you for your support

[ruenel]

Hey @Juanjo,

Thanks for writing in! This issue could be caused by a plugin conflict, amongst other things. Please check out this troubleshooting article here and follow the instructions for the following sections (where appropriate):

Testing for Plugin Conflict
Theme Update
Child Theme
CSS/JS Customization
Increasing PHP Memory Limit
Disabling Cache
Disabling CDN

If nothing is helping, provide us access to your site so that we can check your settings. Please create a secure note with the following info:
– Link to your site
– WP login URL
– WP username
– WP password
– WP Administrator Role
- Confirmation that we can access and make changes to your site
​
To know how to create a secure note, please check this out: How The Forum Works

Best Regards.

[ruenel]

Hello @Juanjo,

Even without the contact form, the off-canvas closes whenever you click anywhere inside it. This is not happening in our testing server by the way. It is only unique to your installation. You need to reinstall your Pro theme manually. Kindly check out this documentation first:

• https://theme.co/docs/how-to-update#how-to-perform-a-manual-update

Kindly let us know how it goes.