Not receiving messages from one contact form 7

Support
#1

I have two contact form 7 on my website. I am receiving messages from only one. Please help

#2

Hello @eutaw,

Thanks for asking. :slight_smile:

As you said that only contact form is working and donations1 form is having issues. To see if there is any problem I replaced the recipient email address with a test address and both the contact forms are working fine. I would suggest you to please get in touch with hosting provider and see if there is any issues with SMTP.

Thanks.

#3

Thank you. That enable me to receive a message regarding but it doesn’t show who the message is from. Also, I now have a configuration error for that contact form. Please help!

#4

Hi There,

As you created your form inside Contact form > Form >

You also need to update the Contact Form > Mail content > Accordingly, in order that the information that the user inputs arrive to you on the body of the email.

Please refer to this tutorial to learn how to use the plugin so you can fix your form

Hope it helps

#5

I know how to set up the form. However, when I use the correct fields, I don’t receive any message from this contact form.

#6

Hi There,

That is because the following code you have added to the additional settings.

on_sent_ok: "location = 'https://www.paypal.com/cgi-bin/webscr?cmd=_s-xclick&hosted_button_id=8748RRCW5TAZC';"

Thanks!

#7

That code is to go to PayPal when the submit button is pressed. How do I send information via my form and go to PayPal?

#8

Hey there,

This may help you in this situation https://stackoverflow.com/questions/21402617/use-on-sent-ok-action-hook-for-two-actions-contact-form-7-wordpress

Hope this helps!

#9

I’m revisiting this to give a little more information because I am still having a problem receiving all information when someone submits my Donation1 contact form. This is the information I receive from this form. As you can see, there is no Subject and no Message Body. The only information I received that is useful is the email address of the submitter. Please help!!!

From: < email address of submitter is shown here>
Subject: [your-subject]

Message Body:
[your-message]

–
This e-mail was sent from a contact form on ‘name of website is shown here’.)

#10

Hello There,

I have logged in to your site and I have checked your contact form. There is no subject or message in your form yet you included it in your mail message.

And your mail message:

The available fields you may use are only these:
[text-925][email-695][tel-217][checkbox-201]

You will have to edit your form again. And by the way, on_sent_ok and on_submit are deprecated and scheduled to be abolished by the end of 2017. You can use DOM events instead of these settings. For more details, please check out this links:



Hope this helps.

#11

Thank you. I now understand and changed all my tags. Now I am not receiving a mail message for either of my contact forms, but I am certain I have my fields and tags setup correctly. Do you see a problem here?

Also thank you for the information regarding on_sent_ok. Instead of using on_sent_ok, I should use the following.

Where in the x-theme do I insert this code?

Your help is appreciated.

#12

In this case, you need to contact Contact Form 7 support. X does not have any functionality relating to the functions of CF7. We also cannot provide support for third party plugins or scripts due to the fact that there is simply no way to account for all of the potential variables at play when using another developer’s plugin or script. Because of this, any questions you have regarding setup, integration, or troubleshooting any piece of functionality that is not native to X will need to be directed to the original developer.

Thank you for your understanding.