Not Found error on page and option links

[jquinn33]

Hi! This is an odd issue, and may not have anything to do with our Pro theme, but I thought I would start here. When we go into our website dashboard, everything looks great, but when I click on Cornerstone | Theme Options, it brings up a page that says " Not Found. The requested URL was not found on this server." This also happens when I go to Pages and click the “Edit with Cornerstone” link under a page. BUT, I can click the “Edit” link under that same page and it opens in the dashboard. There doesn’t appear to be any issues with the site or the dashboard otherwise. I can go into plugins and other non-Cornerstone/Pro related areas without a problem. The site works fine. Do you have any ideas why I wouldn’t be able to get into Options or edit pages in Cornerstone? Thank you for any guidance!

[ruenel]

Hello @jquinn33,

Thanks for writing in! I am seeing these errors in the console:

Failed to load resource: net::ERR_HTTP2_PROTOCOL_ERROR
media-models.min.js:1 
       
     
       
       
     
       
     
      
       
      Failed to load resource: net::ERR_HTTP2_PROTOCOL_ERROR
wp-plupload.min.js:1 
       
     
       
       
     
       
     
      
       
      Failed to load resource: net::ERR_HTTP2_PROTOCOL_ERROR
mediaelement-and-player.min.js:1 
       
     
       
       
     
       
     
      
       
      Failed to load resource: net::ERR_HTTP2_PROTOCOL_ERROR
mediaelement-migrate.min.js:1 
       
     
       
       
     
       
     
      
       
      Failed to load resource: net::ERR_CONNECTION_RESET
wp-mediaelement.min.js:1 
       
     
       
       
     
       
     
      
       
      Failed to load resource: net::ERR_CONNECTION_RESET
media-views.min.js:1 
       
     
       
       
     
       
     
      
       
      Failed to load resource: net::ERR_CONNECTION_RESET
media-editor.min.js:1 
       
     
       
       
     
       
     
      
       
      Failed to load resource: net::ERR_CONNECTION_RESET
media-audiovideo.min.js:1 
       
     
       
       
     
       
     
      
       
      Failed to load resource: net::ERR_CONNECTION_RESET
editor.min.js:1 
       
     
       
       
     
       
     
      
       
      Failed to load resource: net::ERR_CONNECTION_RESET
wp-embed.min.js:1 
       
     
       
       
     
       
     
      
       
      Failed to load resource: net::ERR_CONNECTION_RESET
tinymce.min.js:1 
       
     
       
       
     
       
     
      
       
      Failed to load resource: net::ERR_CONNECTION_RESET
plugin.min.js:1 
       
     
       
       
     
       
     
      
       
      Failed to load resource: net::ERR_CONNECTION_RESET
theme-options:214 
       
      Uncaught ReferenceError: tinymce is not defined
   at theme-options:214:1

It could be that a 3rd plugin is causing the issue. Please troubleshoot the most common issues:

• https://theme.co/docs/common-issues

Kindly let us know how it goes.

[jquinn33]

Thank you so much for taking a look! I honestly don’t know how you guys maintain the level of support you do! I recommend Themeco to everyone!

You were correct! I disabled the only two new plugins (which were both Revolution Slider add-ons) and everything worked great! Oddly, I re-activated the plugins and cleared cache and everything still worked fine so I still have some research to do, but your suggestion got me pointed in the right direction.

Thank you for ALL you and the rest of the Themeco staff does!!

[tristup]

Hi @jquinn33,

Glad that we are able to help you.

Thanks