Not able to skip Mailchimp popup at the mobile

[Wilja]

Hi,

I am using the Mailchimp popup function at the site: https://kulmedkids.se/

At the mobile device it doesn’t work as desired… If I click at the button “Registrera för nyhetsbrev” and then change my mind, i.e. I don’t want to continue and to sign up for the newsletter - then I am not able to click down the Mailchimp popup at the cross in the right corner… It is stuck under the menu… Do you know if and how I can solve this in some way?

I really appreciate your help!

Kind regards,
Johanna

[nico]

Hi @Wilja,

Thanks for writing in.

I could not replicate your setup issue in my setup. Would you mind sharing us a screencast or screen shot on how to replicate the problem… Let us know how it goes.

Thanks.

[Wilja]

Hi,

Ok, yes, this is how it looks at the mobile… I.e. I am not able to click down the Mailchimp popup at the cross in the right corner… It is stuck under the menu…

Regards,
Johanna

[friech]

Hi Johanna,

Sorry, but I can’t replicate the issue on my end, what mobile device (iOS) do you have?

By the looks of your screenshot, your close (x) button is behind the header bar, try adding this to Theme Options > CSS

.mc-closeModal {
	z-index: 9999 !important;
}

Let us know how it goes,
Cheers!

[Wilja]

Hi!

Thank you for your fast reply. We are using iPhones with Safari.

Yes, the close (x) button is behind the header bar. We have added the code to Theme Options > CSS but it still doesn’t work…

Best regards,
Johanna

[christian]

Hey Johanna,

Would you mind providing the way for us to see the popup? We can’t help unless we could see it. Also make it available for all browsers and platforms. Here’s another guess:

Decrease your bar’s z-index to 1000

That is the lowest stacking order without the contents of your bar disappearing.

Thanks.

[Wilja]

Hi,

Thank you for your answer.

Ok, yes, we are using Safari at iPhone where this is an issue… I am not sure how to “make it available for all browsers and platforms”?

Ok, where should I “decrease your bar’s z-index to 1000”? In the header?

Regards,
Johanna

[Wilja]

Hi again!

We managed to get it working as we wish!!

Thank you so much and have a nice day!!

Best regards,
Johanna

[Prasant]

You are most welcome.