I am getting an error message when trying to save work. Keep saying failure saving. Can you help me fix this?
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Hello Floyd,
I have logged in and investigated the issue. I was able to save my changes on the Corporate Meetings Services page. On your homepage when I try to save, I am seeing an internal error:
api-fetch.min.js?ver=134e23b5f88ba06a093f9f92520a98df:2
POST https://phillipsmeetings.com/wp-json/themeco/data/save?_locale=user 500
_ @ api-fetch.min.js?ver=134e23b5f88ba06a093f9f92520a98df:2
f @ api-fetch.min.js?ver=134e23b5f88ba06a093f9f92520a98df:2
(anonymous) @ api-fetch.min.js?ver=134e23b5f88ba06a093f9f92520a98df:2
b @ api-fetch.min.js?ver=134e23b5f88ba06a093f9f92520a98df:2
(anonymous) @ api-fetch.min.js?ver=134e23b5f88ba06a093f9f92520a98df:2
a @ api-fetch.min.js?ver=134e23b5f88ba06a093f9f92520a98df:2
(anonymous) @ api-fetch.min.js?ver=134e23b5f88ba06a093f9f92520a98df:2
b.method.r @ api-fetch.min.js?ver=134e23b5f88ba06a093f9f92520a98df:2
(anonymous) @ api-fetch.min.js?ver=134e23b5f88ba06a093f9f92520a98df:2
(anonymous) @ api-fetch.min.js?ver=134e23b5f88ba06a093f9f92520a98df:2
a @ api-fetch.min.js?ver=134e23b5f88ba06a093f9f92520a98df:2
(anonymous) @ api-fetch.min.js?ver=134e23b5f88ba06a093f9f92520a98df:2
(anonymous) @ api-fetch.min.js?ver=134e23b5f88ba06a093f9f92520a98df:2
t @ api-fetch.min.js?ver=134e23b5f88ba06a093f9f92520a98df:2
(anonymous) @ api-fetch.min.js?ver=134e23b5f88ba06a093f9f92520a98df:2
y @ api-fetch.min.js?ver=134e23b5f88ba06a093f9f92520a98df:2
(anonymous) @ api-fetch.min.js?ver=134e23b5f88ba06a093f9f92520a98df:2
(anonymous) @ api-fetch.min.js?ver=134e23b5f88ba06a093f9f92520a98df:2
a @ api-fetch.min.js?ver=134e23b5f88ba06a093f9f92520a98df:2
(anonymous) @ api-fetch.min.js?ver=134e23b5f88ba06a093f9f92520a98df:2
(anonymous) @ api-fetch.min.js?ver=134e23b5f88ba06a093f9f92520a98df:2
t @ api-fetch.min.js?ver=134e23b5f88ba06a093f9f92520a98df:2
(anonymous) @ api-fetch.min.js?ver=134e23b5f88ba06a093f9f92520a98df:2
P @ api-fetch.min.js?ver=134e23b5f88ba06a093f9f92520a98df:2
(anonymous) @ app.6f62d0f.js:2
u @ app.6f62d0f.js:2
s @ app.6f62d0f.js:2
(anonymous) @ app.6f62d0f.js:2
(anonymous) @ app.6f62d0f.js:2
onClick @ app.6f62d0f.js:2
ki @ react-dom.min.js?ver=16.13.1:176
ji @ react-dom.min.js?ver=16.13.1:13
mi @ react-dom.min.js?ver=16.13.1:13
lf @ react-dom.min.js?ver=16.13.1:13
wi @ react-dom.min.js?ver=16.13.1:187
Kd @ react-dom.min.js?ver=16.13.1:32
pc @ react-dom.min.js?ver=16.13.1:32
Wf @ react-dom.min.js?ver=16.13.1:34
(anonymous) @ react-dom.min.js?ver=16.13.1:236
uf @ react-dom.min.js?ver=16.13.1:15
Qd @ react-dom.min.js?ver=16.13.1:42
sc @ react-dom.min.js?ver=16.13.1:41
unstable_runWithPriority @ react.min.js?ver=16.13.1:25
Da @ react-dom.min.js?ver=16.13.1:60
mk.Events.current @ react-dom.min.js?ver=16.13.1:236
Ei @ react-dom.min.js?ver=16.13.1:41
Show 16 more frames
app.6f62d0f.js:2
Failed to save. {code: 'internal_server_error', message: '<p>There has been a critical error on this website…arn more about troubleshooting WordPress.</a></p>', data: {…}, additional_errors: Array(0)}
u @ app.6f62d0f.js:2
p @ app.6f62d0f.js:2
m @ app.6f62d0f.js:2
(anonymous) @ app.6f62d0f.js:2
await in (anonymous) (async)
(anonymous) @ app.6f62d0f.js:2
onClick @ app.6f62d0f.js:2
ki @ react-dom.min.js?ver=16.13.1:176
ji @ react-dom.min.js?ver=16.13.1:13
mi @ react-dom.min.js?ver=16.13.1:13
lf @ react-dom.min.js?ver=16.13.1:13
wi @ react-dom.min.js?ver=16.13.1:187
Kd @ react-dom.min.js?ver=16.13.1:32
pc @ react-dom.min.js?ver=16.13.1:32
Wf @ react-dom.min.js?ver=16.13.1:34
(anonymous) @ react-dom.min.js?ver=16.13.1:236
uf @ react-dom.min.js?ver=16.13.1:15
Qd @ react-dom.min.js?ver=16.13.1:42
sc @ react-dom.min.js?ver=16.13.1:41
unstable_runWithPriority @ react.min.js?ver=16.13.1:25
Da @ react-dom.min.js?ver=16.13.1:60
mk.Events.current @ react-dom.min.js?ver=16.13.1:236
Ei @ react-dom.min.js?ver=16.13.1:41
Please enable your debug mode so that we can find out what is the cause of the error. You can do this by opening wp-config.php and adding:
define('WP_DEBUG', true);
/* That's all, stop editing! Happy blogging. */
After you enable the debug mode, you can go and try to save a page again. This will then be recorded in the debug.log which can be found on your /wp-content/ folder. You can use FTP or just install a File Manager plugin so that you can easily navigate to your WordPress installation files and find the debug.log file.
Kindly let us know how it goes.
I have entered the code in the log and tried to save. The error appeared again. Can you take a look to see what’s going on now? Thanks!
Hey Floyd,
On your home page, I removed the ? in the first headline then saved the page and it saved successfully (see screenshot in the secure note).
Is there a specific edit that will trigger the error (not saving)? Please detail how we can replicate the issue.
By the way, the X version on your site is outdated. Please update X to the latest version as it’s one of the things that you should do when there’s an error. The full list of potential solutions is in this page https://theme.co/docs/common-issues. It’s stongly recommend that you do the troubleshooting steps before opening a thread as that resolves common issues like what you’re experiencing.
Thanks.
In my Pro Theme account for phillipsmeetings.com I am not able to see all of the theme options. How can these be added? I included a screenshot of the theme options inside another Pro account that I have that works. Please advise as to how I can add them into my phillipsmeetings.com account
Hello Floyd,
You are using an outdated X theme (5.1.0). The X theme is active while the Pro theme is not. You will have to switch to the Pro theme first.
Kindly let us know how it goes.
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