Not able to edit in X Theme functions


Our website is working but no matter what browser we use when we click on cornerstone, Templates, Global Blocks or Design cloud to edit we get a square with a continuously spinning circle. We suspect someone installed Elementor and then removed the plugin so not sure if this has had an effect?

Please can you help?

Hello Mark,

Thanks for writing in! Your issue could be caused by a plugin conflict, amongst other things. Please check out this troubleshooting article here and follow the instructions for the following sections (where appropriate):

  • Testing for Plugin Conflict
  • Theme Update
  • Child Theme
  • Increasing PHP Memory Limit

If nothing is helping, provide us access to your site so that we can check your settings. Please create a secure note with the following info:
– Link to your site
– WP login URL
– WP username
– WP password
– WP Administrator Role

To know how to create a secure note, please check this out: How The Forum Works

Best Regards.

Hello I disabled SGOptimise, which is Site grounds Caching and optimisation plug in and it worked. I assume a setting inside the plugin is incompatible? Can we troubleshoot further?

Hi Mark,

Great that it resolved now, I would suggest you contact the plugin author on this issue.


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