Hi there! I recently updated Cornerstone and my plugins and now I cannot access the main page within Cornerstone and there’s a warning on a section of my site. Please find screenshots attached. Can you help!? Thank you so much!
Hi Richard,
Would you please kindly go to WordPress Dashboard > Plugins and delete the Cornerstone plugin? Then please go to X > Validation and wait for a few seconds and go back to the plugins menu and make sure that the Cornerstone plugin is installed automatically.
If the problem persists, please follow the steps below:
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Ensure everything is up to date according to our version compatibility list here. Please follow the best practices when updating your theme and plugins. Click here for more information.
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Test for a plugin conflict. You can do this by deactivating all third-party plugins, and see if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.
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Remove custom CSS and Javascript from the options and/or Child Theme and test the case.
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If you’re using a CDN, please clear the CDN’s cache and disable optimization services.
kindly get back to us with the result of the steps above and URL/User/Pass of your WordPress dashboard using the Secure Note functionality of the post to follow up the case if you still have problems.
Thank you.
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