Just started getting this error message yesterday on our sub-menu pages. These link to product categories. They were working before but now it’s getting this error. The other menu links seem to be working. We haven’t changed any of the URLs. Please help.
Hi Ryan,
Thanks for reaching out.
It will be very difficult to recognize the issue without investigating through the admin dashboard. Before you provide the login details I would suggest you test the incompatibility between the Cornerstone and X theme by following the below steps.
- Delete the Cornerstone existing one
- After deletion please use the link in the dashboard to automatically install the Cornerstone.
If that does not help, I would request you to troubleshoot the following common issues to recognize the problem.
1.Theme Related Issue
2.Plugin Conflict
3.Theme Update related issue
4.Child Theme Related issue
5.CSS/JS Customization
6.Disabling Cache
If none of the above processes help you to resolve the issue, please provide login credentials for your site in a secure note to examine it further, including:
– WordPress Site URL & Login URL
– WordPress Admin username/password
To create a secure note, click the key icon underneath any of your posts.
Thanks
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