No Suitable preview are found

Support
#1

Xpro Capture
Xpro Capture1560×1445 189 KB

Hello. Please see attached error. I have created a side-header, using header builder and I get this error message every time I try to use the visual editor. I have tried disabling the few plugins I had installed and no help. Any thoughts?

Capture-Page Builder
Capture-Page Builder770×505 32.8 KB

See capture #2. Another issue I am having is with the Cornerstone Page Builder. When I am working on pages, it is nice to be able to quickly use the drop-down menu (circled in red on the capture) to navigate between the pages. Most times, this drop-down will not function at all and I need to click the modal menu to the left, select page builder again and then select the page I want to navigate to. Sometimes the drop-down does work, but mostly it does not. Thoughts?

#2

Hello @mcaravaglia,

Thanks for writing to us

In order to help you with your concerns, we need to check your settings, I would request you, please share your details in a secure note. Please provide the following details meanwhile you must troubleshoot a few common issues before we investigate your settings.

  • WordPress Login URL
  • Admin-level username and password
  • Exact Header layout URL

You can find the Secure Note button at the bottom of your posts

secure-note
secure-note1040×250 15.3 KB

Thanks

#3

Hello @mcaravaglia,

For query 1

It seems that the Header preview is not set. To set the preview please have a look at it. You need to click on this button and then select the page or post for preview.

Header-Header-Builder-Pro
Header-Header-Builder-Pro830×615 45.1 KB

For query 2

I checked your page it seems that the Cornerstone Page Builder dropdown is working fine at the moment. I would suggest you please clear your browser cache and then check it again.

Home-Page-Builder-Pro (1)
Home-Page-Builder-Pro (1)871×479 44.8 KB

Home-Page-Builder-Pro (2)
Home-Page-Builder-Pro (2)713×485 42.3 KB

Thanks

#4

Thank you prakash. I have never needed to set this before and have built about 10 websites using Pro. It seems odd that the preview would not be set by default.

Regarding issue #2, this is indeed an intermittent problem and only happens when working on pages for a period of time. Refreshing the browser fixes it for a while and then it happens again. Clearing cache has no effect.

#5

Hey @mcaravaglia,

Intermittent issues are usually caused by unknown limitations in the web host. You might want to create a copy of your site in a different web host to see how other web hosts performs.

Also, you can try out the latest version of Pro (v6) your copy and see if it improves.

Thanks.

#6

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