No Preview with Cornerstone

[JK2013]

I’m attempting to use cornerstone, but for some reason the preview doesn’t show when attempting to work on the website.

Please help. My website is www.garrettandwalker.com

Thank you for your help.

[nabeel]

Hi Jason,

Thank you for reaching out to us. This could happen due to multiple factors such as third party plugin conflict, aggressive cache or low PHP memory limit. I’d recommend you to please test for the following first:

1. Upon checking your site, you’ve couple of caching plugins enabled, please clear all caches including browser cache then deactivate your caching plugins and other optimization plugins. If you’re using a CDN, please clear the CDN’s cache and disable optimization services.

2. Test for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

3. Remove custom JavaScript and deactivate your child theme as there could be a customization in there which is breaking Cornerstone and switch to parent theme (take a complete backup first of your custom code).

4. Contact your host to increase your allocated memory or do it yourself by adding this code in your wp-config.php (see https://theme.co/docs/how-to-increase-php-memory-limit)

define( 'WP_MEMORY_LIMIT', '256M' );
define( 'WP_MAX_MEMORY_LIMIT', '512M' );

If the issue persists then please follow this guide here https://theme.co/docs/common-issues and skip the steps you already performed here.

If nothing works then kindly get back to us with the result of the steps above and URL/User/Pass of your WordPress dashboard using the Secure Note functionality of the post to follow up the case.

Thanks!