No features of X are working after updating X and WP

[northsteyne]

Not sure if it is because of the following

[ruenel]

Hello Cath,

Thanks for writing in! I have checked your site and it seems that you are experiencing some caching issues. After doing the updates, always remember to clear all caches since you have installed WP SuperCache plugin so that the code from the latest release is always in use. This will help you to avoid any potential errors.

And please clear your browser cache too. You may use private browsing mode in testing your site to make sure that you are viewing the latest codes from the updates and not the cached version in your browser.

If nothing is helping, provide us access to your site so that we can check your settings. Please create a secure note with the following info:
– Link to your site
– WP login URL
– WP username
– WP password
– WP Administrator Role
​
To know how to create a secure note, please check this out: How The Forum Works

Best Regards.

[northsteyne]

I have supplied in a secure note - is that right?

[nabeel]

Hey Cath,

Thank you for providing the credentials. I checked your setup and there is a third party plugin conflict which is breaking your site, I’ve disabled some of the suspected plugins and issue has been resolved. I have kept the plugins disabled so you can test for which one it is by reactivating them one at a time.

Let us know how it goes!

[northsteyne]

thank you I will give it a go tomorrow

[nabeel]

Hi Cath,

Yes sure, do let us know how it goes.

Thanks!