No content showing in Cornerstone edit preview

Support
#1

I’m helping out on a site I didn’t build, although it was made with X.

The client is asking me to make some changes to the home page. When I go to ‘edit with Cornerstone’, there’s nothing there in the preview. However, if I go to the normal WordPress ‘edit’ page, I can see the code with Cornerstone tags. My best guess is that the page was built with Cornerstone in the first instance, but then someone else has gone in and edited the content via the normal edit page - would this cause the Cornerstone preview to vanish? Is there a way that I can convert the home page back to recognisable Cornerstone content? Thanks in advance!

Shaun

#2

Hi Shaun,

Thank you for reaching out to us. Editing a page outside Cornerstone is just one of the causes why Cornerstone data is not showing up. With regards to that, it could be due to database migration, URL replacement through database, and cornerstone data manipulation through PHP codes or even a third party plugin conflict.

You can simply check for the following first and see if this resolves the issue:

  1. Ensure everything is up to date according to our version compatibility list at https://theme.co/docs/version-compatibility. Please follow the best practices when updating your theme and plugins. See https://theme.co/docs/product-updates for more details.

  2. If you’re using a caching plugin, clear all caches including browser cache then deactivate your caching plugin and other optimization plugins. If you’re using a CDN, please clear the CDN’s cache and disable optimization services.

  3. Test for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

  4. Deactivate your child theme and switch to parent theme.

If the tests fail then I’d recommend reverting your site to a previous working version because if the data is corrupted then the serialized data isn’t fixable

However you can try a solution mentioned here Accidentally converted cornerstone page to shortcodes -- can it be reversed?

Let us know how this goes!

#3

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