No assistance until now. please provide refund procedure

Dear support,

I posted a support request earlier today and I still don’t get a response. I sent an email to you 3 times today and posted a comment on the X theme page and no replies until now. https://theme.co/apex/forum/t/no-text-is-showing-at-all/32992/6

What annoys me is that, you are replying to the newest posts and seems to be ignoring our concerns that have been posted hours ago. Please advise as to how to escalate this, otherwise let me know how to request for a refund.

Thank you

Hi There,

We’re replying to you on that ticket.

Regards!

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