No access to ThemeCO servers to validate the license

[Permyakov]

Hello,

I’ve recently purchased the X Theme and now struggling to validate it through my Wordpress. I’ve tried to reach out to my hosting provider to resolve the situation as mentioned in your guide but they say your domain is unreachable (most likely connected to recent events in Russia where the provider is located).

They’ve told me that there is nothing can be done to resolve the situation on their end, so you’re my last hope. Is there anything that can be done in this case from your side?

Best,
Tom

[christopher]

Hi Artem,

We are sorry for the problems that you are experiencing, but unfortunately, there is nothing that we can do. The only way to validate the installation is through the API connection to our servers.

You may need to consider changing your hosting service provider and have the one which does have the access to our servers.

Thank you for your understanding.