Ninja forms not showing

Support
#1

ninja forms are having conflict with my cornerstone. i have created ninja forms and input it on my website but after i publish it is not showing on regular users only show to admin user. please fix

#2

Hello @james8,

I have just check the site attached to your license and I could see the form as a regular user:

GoTranslate___Translation_of_documents__research_and_contracts_from_English__where_we_guarantee_you_quality
GoTranslate___Translation_of_documents__research_and_contracts_from_English__where_we_guarantee_you_quality2318×1632 91.2 KB

Kindly double check again.

#3

yes this is different i changed this 15 mins ago

#4

Hey @james8,

Since Jade saw the form displaying, we assume that this is resolved.

Please also note that we can’t just fix issues. We need to confirm first that at-least one of our products is causing the issue so we need to verify that first so for cases like this, we need you to perform the action steps below and only if none in the list helps, we will investigate further.

  1. Ensure everything is up to date according to our version compatibility list at https://theme.co/docs/version-compatibility. Please follow the best practices when updating your theme and plugins. See https://theme.co/docs/product-updates for more details.

  2. If you’re using a caching or optimization plugins, clear all caches then temporarily deactivate your caching plugin and other optimization plugins. Please then clear your browser’s cache.

  3. Test for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

  4. If you’re using a child theme, switch to the parent theme. This will tell you if your child theme is causing the issue.

  5. If you have custom CSS and Javascript codes anywhere in your site, please temporarily remove all of them.

Thanks.

#5

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