New User emails not being sent

[Brent_St]

I have googled and googled and ben unable to find a solution to this issue.

New order emails go out without problem, but new user emails don’t. There is nothing in the raw logs showing a failure.

Any help is greatly appreciated

Thanks,

Brent

[Prasant]

Hello @Brent-St,

Thanks for asking.

Can you please confirm the login details and login page URL? Link you have shared is redirecting and over there when I am entering the credentials, it’s not working.

That being said email not sending is most probably related with SMTP problem. I suggest you to get in touch with hosting company for some help as they are placed better and have access to necessary tools to narrow down the problem.

Thanks.

[Brent_St]

I have updated the secure note with the proper credentials.

The redirected page will work for logging in.

Thanks

Brent

[Prasant]

Hello Brent,

Thanks for updating the thread.

Yes, login details are working fine now. So new account is getting created as I created a fresh account using a email that I use for testing purpose. Now, if you are not getting new user email there are two possibility over here:

1. As I said in my previous reply, it seems to be issue of SMTP configuration. I suggest you to get in touch with hosting company.
2. Simultaneously I also suggest you to test for a plugin conflict. You can do this by deactivating all third-party plugins, and see if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

Thanks.