New site license validating / not validating

Support
#1

Hi team,
This is quite a usual issue as far as I see and after building some sites with PRO.
Still no common rule or cause, but hosting.
I am validating, dashboard says OK congrats and very next second validation is KO.
This is happening here: Casa Rural Beceite - Aurora Boreal
Thanks for your time.

#2

Hi Ricard,

Thanks for reaching out.
There might be a few different reasons for this issue, I would suggest you troubleshoot the common issues related to the Product Validation

  1. Location Issues
  2. Communication Error Messages

If none of the above helps, please provide login credentials for your site in a secure note to examine it further, including:

– WordPress Site URL & Admin URL
– WordPress Admin username/password

To create a secure note, click the key icon underneath any of your posts.

secure-note
secure-note1040×250 15.3 KB

Thanks

#3

Thanks for your quick response, other PRO sites were validated fine same site, can’t tell what’s different.
Tomorrow I have a business call with my hosting, I’ll add this to the minutes.
So let’s give the license some time maybe it goes through. Will come back with the results if any.
Thanks @tristup!

#4

Hi Ricard,

You are most welcome, please let us know the feedback.

Thanks

#5

Hi there, unfortunately no new details; website ended up validating with no further news… Thanks anyway

#6

You are most welcome Ricard

#7

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