Need Help: The preview was unresponsive after loading. This is most often related to a plugin conflict or aggressive page cacheing

Support
#1

I’m receiving the following error:

The preview was unresponsive after loading. This is most often related to a plugin conflict or aggressive page cacheing.

Origin URL: http://www.thecarewrightdev1.com

Preview URL: http://www.thecarewrightdev1.com/

I don’t have any caching plugins.
I’ve cleared and deactivated Super Cacher from my cpanel.
I’ve also cleared browser cache.
I don’t have any 3rd party plugins activated.
I have updated PHP to 7.0.29

Please help.

#2

This appears to only be an issue for my home page, at the moment. I’m able to load without issue other pages that I’ve been working on.

#3

Hi there,

I did check and tested few cases on your website:

  1. I checked for possible plug-in conflicts and there is no such a thing on your website
  2. I install the server info plug-in to check your server settings and everything seems to be normal.
  3. I installed the duplicate post plugin and cloned your homepage to do tests there.

What I have found is that you were using a classic section which seems to be the problem. I deleted that section in the cloned page and added a new section which is not classic and the new set of options are applied. I used the options to add the background image and now if you check the cloned page you will see that it is working with no problem.

Please do the same thing for the main homepage just delete the classic section and add another one.

Thank you.

#4

I’ve the same issue. Since today only one page have this issue but now seams to be all pages effected by this issue.

I check in the console and I see the problem is related to cs-vendor.js

#5

Hi @andamttia,

Nothing is displayed in that URL but just this

www.***********.it’s server IP address could not be found.
Try running Windows Network Diagnostics.
DNS_PROBE_FINISHED_NXDOMAIN

Perhaps the DNS of your domain is still not yet propagated? If it’s wrong then please provide the correct URL and your admin login credentials in a separate thread. And put them in a secure note. Please don’t add sensitive information into the secure note of someone else’s thread for security purposes.

Thanks!

#6

ops! I’ve updated the URL sorry my typing error!

#7

Hi @andamttia

Please open a new support thread regarding this issue, after creating your own thread, you can add a “Secure Note” containing your WordPress Dashboard login details, so we can investigate this issue.

NOTE: Never add a secure note to your reply on someone else’s thread as all the security notes are accessible to the original thread owner.

Thanks.

#8

HI @Alaa I’ve created a new support thread with all information to login on my site

#9

Thank you for creating new topic.

#10

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