Need help please

I didn’t try to change my site since many months due COVID and now I logged in and all was new there in cornerstone. I don’t know how to manage this and also got a message: The preview could not load due to the iFrame response being incomplete.

Im not a Developer, what do I have to do please?

Thank you!

Where can I get support?

Hi @adeiters,

Thanks for reaching out!

Just for future topics, self responding or bumping your post pushes it back in our Queue system so it takes longer to respond to.

First, I suggest that you update your Pro theme to the latest version. If the issue still persists after upgrading the theme to the latest version, there could be a plugin or custom code that affects your website.

I recommend the following troubleshooting procedures before we investigate the settings.

  1. TESTING FOR THEME RELATED ISSUE
  2. TESTING FOR PLUGIN CONFLICT
  3. THEME UPDATE
  4. CHILD THEME
  5. CSS/JS CUSTOMIZATION
  6. VERSION COMPATIBILITY

Only if none of that helps, please give us the following information in a Secure Note.

  • WordPress Login URL
  • Admin level username and password

You can find the Secure Note button at the bottom of your posts.

Thank you.

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