Thanks for reaching out!
Just for future topics, self responding or bumping your post pushes it back in our Queue system so it takes longer to respond to.
First, I suggest that you update your Pro theme to the latest version. If the issue still persists after upgrading the theme to the latest version, there could be a plugin or custom code that affects your website.
I recommend the following troubleshooting procedures before we investigate the settings.
- TESTING FOR THEME RELATED ISSUE
- TESTING FOR PLUGIN CONFLICT
- THEME UPDATE
- CHILD THEME
- CSS/JS CUSTOMIZATION
- VERSION COMPATIBILITY
Only if none of that helps, please give us the following information in a Secure Note.
- WordPress Login URL
- Admin level username and password
You can find the Secure Note button at the bottom of your posts.