Navigation modal loads slow / Toggle opens and closes several times

Support
#1

Hi,

I have a strange problem with the navigation modal on iPad and general with Safari.

On certain positions (last three sections above the footer) on my website the navigation modal opens very slowly. The toggle animation happens twice when the menu is opened and two to three times, when the menu gets closed. This leads to a very slow loading and closing of the menu.

I`ll send you the page info and login credentials in a secure note.

Thanks in advance and kind regards

Ingo

#2

Hi Ingo,

Thanks for reaching out.
I have checked your website in BrowserStack and found it is working fine on the iPad. If you are still having this issue, can you please mention the device version, browser name, and version and also the operating system you are using, that will help us to replicate the issue at our end?
I would also request you please provide any video that helps us to recognize the problem.

Thanks

#3

Hi,

thanks for the reply.

I’ll send you a link to the video in a secure note.

Kind regards

#4

Hello @ingo,

I am another staff member. I checked your site on an iPad through the browser debugger, and I am not able to replicate the issue. I have also tested the website on an iPhone Safari browser version 18.5, and it works fine on my end. I would suggest you please purge all the browser cache and recheck it.

Thanks

#5

Hi,

thanks for the link.

Please try it on the postions I described:
“On certain positions (last three sections above
the footer) on my website the navigation modal opens very slowly. The toggle animation happens twice when the menu is opened and two to three times, when the menu gets closed. This leads to a very slow loading and closing of the menu.”

When I open the menu on the top of a page I don’t have the problem as well. Please scroll to the bottom pf the page and try again.

Thank you

#6

Hello @tristup,

I followed the steps as you have maintained, and I am not able to replicate the issue on my iPhone. Please have a look at this screen recording.

Thanks

#7

This topic was automatically closed 10 days after the last reply. New replies are no longer allowed.