My Xtheme License won't validate my site

Hi There,

I just purchased an Xtheme License, it was successfully registered but when I try to validate it it gives me this message:

“Uh oh, we couldn’t check if this license was valid. Details.”

Please help thanks

Hi There,

Please check this KB article for the validation.

If that doesn’t help please send us your website login details and the licence key in a secure note so that we can have a look.


Hello There,

Thank you for posting your information. I have check your site and it turns out, you haven’t assign the license code to your domain yet. To properly validate the theme, you must do this:

1] Please login to your account and assign the license ( You need to assign the license to your site using this url: You have to make sure that url you just assign is the same as the one you have in your settings,
2] Go back to X > Overview again, and insert the license code.

And please review the changes that we made on how you are going to validated your X theme because we made a big change in the process. Please check it out here:

Please let us know how it goes.

Thank you it worked now! :slight_smile:

Glad to hear that :slight_smile:

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