My X the,e site is messed up, license key not working

[hjojohan]

Hi

My X site is messed up, it started with that the “cornerstone editor tool” stopped working. Then I tried to deactivate X theme and now I can not activate it again using my license key found in your licence portal… Please fix it!

[email protected] or [email protected]

**I have resolved this issue **

[mldarshana]

Hi There @hjojohan

Thanks for writing in! If you miss few major updates or if you’re using older version of X theme/ Cornerstone plugin, the validation process will not be initiated correctly. In that case, you can always check the latest X/Pro version and it’s compatible plugin versions by referring to this guide (https://theme.co/apex/forum/t/troubleshooting-version-compatibility/195). That version information guide will be updated when releasing new updates. Then you need to update your X theme and Cornerstone plugin manually for once (https://theme.co/apex/forum/t/setup-updating-your-themes-and-plugins/62) and then you should be able to validate your site.

Other common validating related issues are documented here (https://theme.co/apex/forum/t/troubleshooting-validation-connection-issues/201).

Thanks!