Hi. About once every 2 weeks I’ll visit my Homepage and I’ll get a blank page with the message {“result”:“ok”} . Refreshing or deleting the cookies fixes this but customers are confused. I’ve been looking for info for weeks but it seems the entire interweb has no info on this. Any help would be appreciated!
Hi Michael,
Thanks for reaching out.
I have visited your website and faced the exact problem you described here. There might be some different reasons behind your reason, I would like to suggest troubleshooting the following common issue to help us recognize the reason.
1.Theme Related Issue
2.Plugin Conflict
3.Theme Update related issue
4.Child Theme Related issue
5.CSS/JS Customization
6.Disabling Cache
7.Disabling CDN
If you discover that the issue is coming from a custom code or 3rd party plugin, kindly consult with a developer or contact the plugin author. Please note that we do not provide support for custom codes and 3rd party plugins.
If the issue was caused by our theme, please provide login credentials for your site in a secure note to examine it further, including:
– WordPress Site URL & Login URL
– WordPress Admin username/password
To create a secure note, click the key icon underneath any of your posts.
Thanks
Thanks, it’s working now! I tried deleing the cache in the past but didn’t know my hosting provider (Hostgator) auto installed Endurance cache which only shows in the plugin page under “Must Use”. After purging that cache and disabling it everything is working fine.
Hello Michael,
Glad to know that things are well for you and we were able to help you. Please feel free to open a new thread if you have any more concerns.
Thanks
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