Hi there,
We are using Revolution Slider on this website: https://ywammadison.org/ and the background video that has always worked, is not showing. Not even showing the thumbnail just a blank white screen until you scroll past it. Please help!
Hello @tkcostello,
Thanks for writing in! I think that you are having just some caching issue. And also I found out that you are using CloudFlare. Right after your updates, please log in to your CloudFlare account and purge your site cache. You also need to regenerate the minified CSS and JS files in CloudFlare.
- https://support.cloudflare.com/hc/en-us/articles/200169246-Purging-cached-resources-from-Cloudflare
- https://support.cloudflare.com/hc/en-us/articles/200169396-Why-aren-t-changes-to-my-site-showing-
- https://support.cloudflare.com/hc/en-us/articles/200168196-How-do-I-minify-HTML-CSS-and-JavaScript-to-optimize-my-site-
And also, please clear your plugin cache since you have installed the WP Fastest Cache plugin. It could also be caused by a plugin conflict, amongst other things. Please check out this troubleshooting article here and follow the instructions for the following sections (where appropriate):
Testing for Plugin Conflict
Theme Update
Child Theme
Disabling Cache
Disabling CDN
Kindly let us know how it goes.
Perfect, thank you so much
Hello @tkcostello,
Glad that we were able to help you. Please feel free to reach us if you have any queries regarding our theme and theme settings.
Thanks
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