My site just went down

Hey guys my site has just gone down with you update. I really need you to fix this

Was this with X or Pro? /wp-login.php?action=enter_recovery_mode with your site domain should help. Giving us access to the site in a secure note will also help us advise.

hey Charlie
is this private

Yes perfect. It looks like you updated Cornerstone before updating X. You’ll need to do that first and then update Cornerstone. I would advise you back up your site with the older version of cornerstone first. Apologies for the confusion, let us know if you have any other questions.

Thanks Charlie , I do have a lot of questions.
Is there a step by step way to do this ? Apologies I am dyslexic.

No worries.

  • In /wp-admin/themes.php on your site you should see a list of themes.
  • Clicking on X will give you the following popup to update.

For backups I would look at what your cloud hosting provides.

Thanks Charlie I `m still confused to be honest because I up dated everything. The your saying about backing up the site does this mean that every time I make an update with x theme I should do the same

No not every update, but for a major update like this one it’s nice to have a backup in place.

Hey Charlie Im still confused as to how to update xtheme. I have done it already and its not working

I’m not sure what went wrong then, pressing update got you up to 10.0.1. Looks like the site is back up now. Thanks let me know if you have any questions!

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