My site crash after update header

[petchgabriel]

When I try to update the header then the site layout changed or crash. All I can do is restore the backup only.

[prakash_s]

Hello @petchgabriel,

Thanks for writing to us.

In order to help you with your concern, we need to check your settings. I would request you, please share your details in a secure note. Please provide the following details meanwhile you must troubleshoot common issue before we investigate your settings.

• WordPress Login URL
• Admin level username and password

You can find the Secure Note button at the bottom of your posts

Thank

[petchgabriel]

I have attached credential to the secure note. Thank you

[christian]

Hey there,

Are you referring to the layout issue shown in the screenshot in the secure note? If so, it’s because of the negative top margin of your Row. Please set it to 0.

Thanks.

[petchgabriel]

@christian Thanks for your support. The main issue is that when you edit the header. The header for all pages will be another header that i have not created. If you want me to rollback the website please tell me.

Before edit header

figure 1

After edit header

figure 2

After edit header. Then the header like figure 2 will be on entire site and I cannot change it back to the figure 1.

[tristup]

Hi @petchgabriel,

I have temporarily modified the Header assigned to the Frontpage and found that it is working fine and didn’t find the issue you described in your screenshots. I would suggest you please provide any screenshot marked with the issue or any video that helps us to recognize the problem.

Thanks

[petchgabriel]

Hi @tristup. This is the same as my another issue. Polylang cause this issue as well. Do you have any suggestion?

[tristup]

Hi @petchgabriel,

Is that related to the Polylang plugin which you mentioned in your other post? If that is the case, you can try the WPML instead of that plugin.

Thanks