It plays on iphones, desktop, and Ipad but not on ANY android device. Is there a plugin to make it work?
Hello @FinalExpenseAdvise,
To assist you with this issue, we’ll first need you to provide us with your URL. This is to ensure that we can provide you with a tailored answer to your situation. Once you have provided us with your URL, we will be happy to assist you with everything.
Cheers.
Hello @FinalExpenseAdvise,
I have an android mobile phone and the video is loading.
It took me several moments to load the video though.
It could be because your video file size is big enough. If you have the original video, you may need to convert it into a smaller file size like at least 720p or 1080p.
Hope this helps.
Thank you.
You are most welcome!
I actually put it in 480 and 720 but my android device will not load either. No matter how long I wait. Is there a patch or plug in to make it work faster? My old versions of X theme were never a problem on Android. I get a message of “Sorry this video cannot be played” after about 1 min… my experience is not yours. Quality is down as well. Do you have a Samsung?
Hello @FinalExpenseAdvise,
I am testing your site on a Samsung phone.
And the video is playing on my phone.
Thank you, I will try to see why it wont play on my android devices.
No problem.
If you need anything else we can help you with, don’t hesitate to open another thread.
This topic was automatically closed 10 days after the last reply. New replies are no longer allowed.