We have an mp4 video in the WP library.
We want it to start automatically, loop, muted, and have no controls.
Here is how it is configured.
https://meadowstar.com/technology/rlt-inside/
It does not start.
Please let me know what is wrong.
Thank you.
Hi Loren,
I can see the following error:
Do you have any other custom code? Please try to remove it first. Also, make sure to use an image for Poster.
If the issue persist, can you try basic troubleshooting too? You could try testing for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.
Let us know how it goes!
Unfortunately, this did not resolve the issue.
To my knowledge, we did not purposely add any code except as instructed.
To try and debug, I created a new page using a Pro Template to eliminate any chance of stray artifact code from Wordpress.
The new page is https://meadowstar.com/technology/recycled-light-inside/
I deactivated all plugins except:
Really Simple SSL (required to run SSL on wordpress)
Slider Revolution (I deactivated, tested and reactivated)
Envato Market
Contact Form 7
Google Font Pro
Google Font Typography
Widget Options (I deactivated, tested and reactivated)
The Video still does not play.
All custom CSS code was offered by your team earlier to address various issues. Re-reading it, none addresses Media.
What can you suggest further?
Hi Loren,
I went to your website and found out that you added an incorrect source link. I went to WordPress Dashboard > Media and found the video in question. Clicked on that and at the right side copied the proper link:
The ending of the link should be .mp4
Thank you.
My bad. Thank you.
No worries, Loren.
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