MP4 in Lightbox won't play in IE

Support
#1

All browsers open the video in lightbox with exception of IE11. I’m using the following:

[x_image id=“product-1” class=“product-1” src="/wp-content/uploads/2017/09/das-dashboards-v2.gif" alt=“DAS Dashboards” type=“none” link=“true” title=“DAS Dashboards” href="/wp-content/uploads/2017/09/das-dashboards-v2.mp4?autoplay=0&rel=0" lightbox_video=“true”][x_lightbox selector=".product-1" opacity=“0.875” deeplink=“false”]

When the image is clicked on in IE11 a message window appears at the bottom of IE11 asking, “Do you want to open or save the __.mp4…?”

I’m not able to troubleshoot if this is a browser or theme issue.

#2

Hi there,

Thanks for posting in.

Please provide your site’s URL. It could be that your site doesn’t support video streaming for IE? I’m not really sure though, this is my first time seeing this issue.

Or maybe, the lightbox javascript fails to initialize in IE, and the image links became just a normal download link.

Thanks!

#3

@Rad,

Thank you for your reply.

Here is the page in question: http://reportsnow.today/products/data-access-studio/

Thanks!

#4

Hi there,

Looks like it’s IE’s limitation, instead of opening the HTML5 video player, it downloads the video. Similar as by accessing the video URL like this http://techslides.com/demos/sample-videos/small.mp4, in the modern browser, it will open the video player within its window. But in IE, it’s now, it will download the video instead. Try accessing the URL in your IE and you’ll see what I mean. The lightbox works, okay, but the video is just redirected to download pop up.


Unfortunately, I’m not sure how it can be fixed, looks like IE bug to me. How about adding them as youtube videos? I think modern players have different support for flash and HTML5 video, like youtube.

Thanks!

#5

I don’t believe it’s so much a limitation on IE as it is the inability to use the standard HTML5 <video> tag in the lightbox shortcode. When wrapped in the <video> tag an MP4 plays just fine in IE11 as you can see on this page here:
https://testdrive-archive.azurewebsites.net/Videos/BehindIE9ModernWebStandards/Default.html

#6

Hi there,

We will inform our development team regarding this particular use case problem when adding a video to the lightbox in IE 11.

At the time being please kindly follow the suggestions, my colleague gave regarding usage of the Youtube player there.

Thank you.