Modern sliders (Gallery Carousel) swipe not working well on Firefox Desktop

Support
#1

Hello,

i just tested the " Image Gallery Carousel Slider" (https://demo.theme.co/modern-sliders/) on a website (i just added it with the templates), it’s looking great and working well on chrome.

But on Firefox, when i try to swipe left or right with my mouse, it’s not working well (Scroll in the wrong direction)

Any fixes for that behavior ? Thanks !

#2

Hello @popoche,

Thanks for posting in! We have testing the slider on our local test server using Firefox browser and we cannot replicate any issues. Please check out the video screencast below:

We highly recommend that you clear your browser cache or make sure that there are no Firefox extensions that may be causing the issue.

Best Regards.

#3

Thanks for the reply !

I don’t have any extensions on Firefox since i don’t use it very often and i was able to replicate the issue on multiple other PC, it’s not on my end (Firefox last version on windows, didn’t test on mac or linux).

I will try to post a video to show the issue.

#4

Hi @popoche,

I have checked the Modern Slider in the Firefox browser but didn’t find the issue you described here. I would request you provide the video that helps us to recognize what you are seeing at your end. I would also suggest you please mention the browser version, and also the operating system you are using, that helps us to replicate the issue at our end.

Thanks

#5

Hi @tristup, i’ve made a record to show the issue.

When i try to swipe with the mouse, its very buggy, it slide the wrong way most of the time.
It work fine on chrome, opera or edge.

5 of my friends tested it and they have the same issue on Firefox.
We all have the same configuration :

Firefox 94.0.2 (64 bits)
Windows 10 (Home french 64 bits) Last Build 19043.1387

I’ve also tried on a clean installation of Firefox on my laptop (same Windows 10), still have the issue.

#6

Hey @popoche,

Thank you for showing the issue. I have replicated it and will post this case in our issue tracker so that it will be queued for investigation by our development team.

Regretfully, there is no quick workaround. Please stay tuned for updates.

Thanks.

#8

I understand, thanks for taking the time to replicate the issue :slight_smile: !

#9

You are most welcome and thank you for your understanding.

#10

This topic was automatically closed 10 days after the last reply. New replies are no longer allowed.