URL: http://www.toastmasters.be/leuven/
ISSUES
(1) We are no longer receiving confirmation emails for events bookings.
(2) Both the custom CSS & the booking form fields & contents for our event pages keeps resetting & wiping every time we make changes to the event settings & save.
(3) The alignment of the event pages flips when you scroll down the page. Left column is centered when at the top (where it should be), and flips to the left when you scroll down.
This wasn’t always like this.
Hi @tblaye,
Thanks for reaching out.
If you are not receiving the confirmation email, there might be some issue with the SMTP server settings. I would suggest you contact your Hosting Service provider on this.
I have also checked your website and found that you are still using the older version of the X i.e. 9.0.8 and the Cornerstone version is 6.0.8. I would suggest you update the X by following the below steps.
And check once by clearing all types of cache including the Style Cache from Cornerstone > Settings > System > Clear Style Cache and check in the incognito/private mode of the browser.
If after updating the X and Cornerstone the Point No. 2 does not resolves, there might be some issue with the cache or minification. I would suggest you deactivate the cache or the minification plugin temporarily and check if that resolves your issue. If not please create a video that helps us to recognize the problem you are having.
I have also investigated the Event page but can’t recognize the problem you described in point no. 3. If that is also not resolves after update, please create any video that helps us to recognize the problem.
Thanks
Hi @tristup ,
Thanks for your feedback. I was able to update X to 9.1.4, but the Cornerstone pluging now seems to be corrupted.
When I click on the link to activate the Cornerstone plugin, I get an error page (see below).
I dont know what the cause is of this.
Please help, because our website is now completely a mess because of this.
Best,
Thomas
Hey @tblaye,
Your website is now validated successfully! It was a plugin conflict with the Video Lock plugin. I just deactivated the Video Lock plugin and activate the Cornerstone plugin with without any issue then later on, I reactivate the Video Lock plugin.
Hope that helps.
Hi @marc_a ,
Thanks for that.
The updates to the most recent versions of X and Cornerstone have still not resolved the issue with the website not sending emails generated by Contact Form 7 or bookings made in the Modern Events Calendar booking module.
What is the cause of this?
Best,
Thomas
Here’s a video of the scroll issue on a single event page.
In the meantime, we think we’ve resolved the email issue.
But the Modern Events Calendar booking module is no longer showing on the single event pages (something is conflicting in the MEC settings = bug since latest release?) & the verification & confirmation emails are still not sending.
(It seems like MEC is treating the bookings as auto-verification but this has been switched off so it shouldn’t do that.)
Hi @tblaye,
The verification email problem might be due to the SMTP configuration and not related to any Theme. I would suggest you activate any of the default themes like TwentyTwenty and check if you are getting the emails while submitting the forms. If you find that the issue only exists if the X is active, please copy your live site to a staging server so we could troubleshoot freely without breaking your live site.
And give us access to the secure note including:
– WordPress Site URL & Login URL
– WordPress Admin username/password
To create a secure note, click the key icon underneath any of your posts.
Thanks
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