Modern Event Calendar Not recording Booking

Support
#1

Hello.

When I choose “Pay Locally” option Everything seems to function correctly. When I choose “Paypal express” The Site launched the paypal window, but upon completion…No booking is recorded in the back end nor do any notifications get sent.

I have set up a 1$ test ticket for live $$ testing purposes.

Hopefully you can help.

#2

Hi John,

Thanks for reaching out.

I don’t see a Paypal express option on the payment method, please let us know how to replicate your test.

image

Hope that helps.

Thank you.

#3

Hi Marc.

I temporarily switched it to Pay locally for testing.

I will switch it back to paypal express.

#4

It should be switched back now.

#5

Hello John,

Sorry for your inconvenience, I am other staff, I checked your test ticket, I can not see Paypal Express payment method on your payment page. Please let us know when you switch back to Paypal Express payment method.

2021-Virtual-Signature-Conference-Series-Registration-Action-for-a-Better-Community
2021-Virtual-Signature-Conference-Series-Registration-Action-for-a-Better-Community810×521 24.1 KB

Thanks for understanding

#6

Are you on staging or live? I only did live before. I Now switched it on both, so it should be switched .

#7

Hi John,

I suggest that we will use the paypal sandbox option for the staging area to test an order, please let us know if it just fine with you.

Hope that helps.

Thank you.

#8

Yes that is fine

#9

Hello John,

Paypal Sandbox has been set up in the staging area. Please test to book an event and see how it goes.

Best Regards.

#10

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