Mobile website images not loading and menu not working

[jfbball7]

Hey Support,

I recently started having trouble with only my mobile website, the desktop version is working well. On mobile my menu is not functioning and images are not loading properly. Would appreciate any help!

Homepage

John

[prakash_s]

Hello John,

Thanks for writing to us.

I checked your site on my Android phone Google Chrome browser 122.0.6261.105 version and it seems that the menu is working fine on my end and the image is also loading on the phone. It might be the issue of browser cache I would suggest you please clear your browser cache and recheck it.

Thanks

[jfbball7]

Hey Prakash,
Thanks for the fast response. I seem to still be getting the error on the website from screen shots from people trying to use the website, images not loading on pages and the store in particular. The store seems to be the biggest issue, Thoughts?

[ruenel]

Hello John,

The issue seems to have happened right after you updated the X theme and the Cornerstone plugin. Please check out this documentation instead:

• Site Appears Broken after Updates (theme.co)

I would highly recommend that you clear your mobile phone’s browser cache or use private browsing mode and then test the site again.

Best Regards.

[jfbball7]

Hey Ruenel,

Thanks for your help and it seems to be a caching issue. I was able to fix it by disabling a separate cache for mobile. It was working for a few days great, but now the mobile version works great and the desktop is off. This occured after we wrote a new blog post, any suggestions?

[ruenel]

Hello @jfbball7,

Every little update to the site including creating a new post. you must clear all the caches because most of the time, the saved cache being server by the browser or the server will cause the issue.

Cheers.