Mobile Site Version of my webpage is showing as html

Support
#1

So, my website https://www.theaterthinking.com has not been working for a few months–since an update to the theme in the MOBILE SITE VERSION (on a smart phone). Instead of removing the section background image (which I use as a header) on the mobile version, html is there. (I’ve had OTHER people tell me they were having the same problems.)

This also happens on the spaces where I have spacing gaps, or larger header fonts. Rather than showing them correctly …or making them smaller for the mobile version, they are just huge chunks of html.

NOTE: I’m NOT a pro at this. So, it’s not unlikely that I have done something wrong. What can I do to fix this?

(In case it’s important to know, I don’t have any child pages.)

Thank you in advance!

#2

Hi There,

Thank you for writing in, the site is using a different theme on mobile. I believe that is a feature of JetPack plugin (https://jetpack.com/support/mobile-theme/). Please deactivate the JetPack or deactivate just the Mobile Theme module.

Then clear your browser’s cache and any caching plugin you might have.

Hope it helps,
Cheers!

#3

Thank you very much! That seems to have fixed it!

I really appreciate your time out to answer my question!!! Makes my life so much better.

All the best,
Lindsay

#4

We’re delighted to assist you with this.

Cheers :slight_smile: