Hi,
I’m having issues with scrolling on mobile (iPhone)…it will be stuck for several swipes and then finally start to scroll. I’ve replicated the issue on both my phone and a friend’s phone (who actually notified me of the issue). I’ve tried some of the other suggestions on the forum such as making sure footer bar height is set to “auto”, but it doesn’t seem to be changing anything. My website is joemueller.org. Any guidance would be appreciated.
Thanks!
Hi Joe,
Thank you for writing in, how about in the content? Is there anything on the content that has explicit height? Please check your content.
If nothing works, please provide us login credentials in a “Secure Note” so we can take a closer look.
Cheers,
I don’t think there’s any content with explicit height. I have provided login credentials. Thanks!
Hi Joe,
The issue with the double scrolling issue is coming from the Ninja Form in your Footer Builder. Since Ninja Form is a 3rd party plugin and it is not part of our bundled plugins, we cannot support any issues coming from the plugin. I can tell that it is really the Ninja Form plugin causing the issue on your website because when you try to remove it, your website works perfectly on mobile. I suggest that you seek 3rd party developers to help you with your problems or you can avail One where we can answer questions outside of the features of our theme.
Hope that helps.
Thank you.
Ok. Thanks for your help pinpointing the problem!
Hi Joe,
You’re welcome! If you have any other concerns or clarifications regarding our theme features, feel free to open up a new thread.
Thank you.
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Hey Joe,
Though there’s a hidden element in Ninja Forms that’s causing an issue with the Footer Bar, we have a solution for it and that’s to set the Bar’s Overflow to Hidden.
Alternatively, you can set Bottom padding for the Text element that holds the Ninja Form to 100px or more.
Hope that helps.