Mobile Scroll not working

[sebagc]

Hi Friends!
Im having problems with scrlling on mobile.
I tried deactivating plugins and still doesnt work.
I send you the website information in a private note.

Thank you very much in advance!
Best regards,
Sebastian

[ruenel]

Hello Sebastian,

Thanks for writing in! I have checked your site on my mobile phone and I was able to scroll the page down to the bottom. This is what I am seeing on my phone.

You maybe having some caching issue since you have installed the Breeze plugin. Please make sure to clear all your plugin caches and then use private browsing mode before testing your site again. And you may also do the following:

• Testing For Theme Related Issue
• Testing For Plugin Conflict
• Theme Update
• Child Theme
• Css/Js Customization
• Disabling Cache
• Disabling Cdn
• Version Compatibility

Kindly let us know how it goes.

[sebagc]

Hi Ruenel,
I understand that you could scroll down to the bottom, and although that by making some modifications(changing some image and section heights using vmin and vh % to pixels instead) I could reduce the problem, it still resists the first 2 or 3 tries to scroll down before allowing you to keep going down.
I deactivated all the plugins, including Breeze, and the problem still persists.
Can it be related to the PHP version compatibilty with the theme? My server is still using version 7.3.33.

Thank you very much!
Best regards!
Sebastián

[ruenel]

Hello @sebagc,

If you are using vmin and vh % as your element height, please set the height as auto and only use those units in the minimum height settings like this:

Best Regards.

[sebagc]

Hi Ruenel,
Im sorry for bothering you. I removed every vmin and vh% from the page but the problem persists.
Thank you again for the help.
Best regards,
Sebastian

[tristup]

Hi Sebastian,

I have investigated your website and found the double scrollbar is the reason behind your problem. The double scrollbar appears if some of the element is taller or similar in height to its container. In your case, the 2nd Bar of the Footer height is set to the 3em and that is the reason behind your issue. I would suggest you set the Height to Auto to get rid of this problem.

Hope it helps.
Thanks