Mobile Navigation and Accordion Buttons Not Responding on Touch Devices

Dear Theme.co Support,

I’m experiencing a mobile responsiveness issue on two of my websites, both using your theme. After a recent update, the mobile navigation toggle button and accordion elements have stopped working on actual mobile devices, including phones, tablets, and iPads.

On desktop and when resizing the browser, everything appears to work fine. However, on real touch devices, the buttons are unresponsive. I suspect the issue may be related to JavaScript not executing correctly on mobile viewports .

I’ve already tried all the common troubleshooting steps and advice found in the forums, but nothing has resolved the issue so far.

If it helps, I’d be happy to provide temporary admin login access privately so your team can investigate directly.

Thank you for your time and support — I appreciate your help in resolving this.

Best regards,
Jacob

Hey Jacob,

Thanks for writing in! This issue could just be a caching issue. Please check out this documentation first:

Kindly install MS Edge or Brave browser in your mobile touch devices. Use the private browsing mode in testing the site.

Kindly let us know how it goes.