Hello,
When visiting our site https://www.homewardboundaz.org on mobile platforms, it seems the mobile menu is already expanded by default. Pressing the mobile button does not collapse the menu upon pressing, nor does it expand when pressed either. The menu just stays expanded.
Using Renew Stack. Trying to figure out what could be the reason. Any ideas?
Hey there,
Thanks for writing in! It looks like a cache issue, however you can check for the following:
Ensure everything is up to date according to our version compatibility list at https://theme.co/apex/forum/t/troubleshooting-version-compatibility/195. Please follow the best practices when updating your theme and plugins. See https://theme.co/apex/forum/t/setup-updating-your-themes-and-plugins/62 for more details.
Clear all the caches including browser cache then deactivate your caching plugin and other optimization plugins.
If you’re using a CDN, please clear the CDN’s cache and disable optimization services.
Test for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.
Remove custom CSS, JavaScript and deactivate your child theme and switch to parent theme (take a complete backup first).
Let us know how this goes!
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