Mobile Menu Disappearing

[WestsideVirtual]

Hi Support,

I’m having a problem with the mobile menu. It’s a new issue since I’ve had the menu on it for several months so not sure what clobbered it. The menu disappears on both my Dell laptop (landscape) and on my mini ipad (landscape). However the menu shows up on my mini ipad in portrait mode.

When the error first started, my site-width was 1300, so I changed it to 1240 but that didn’t work.

My breakpoints in Rev Slider are 1240 x868, 1024 x 768, 778x960 and 480x720.

Could you please help?

Thank you very much in advance.

[jade]

Hi Pam,

I have checked your account and you have a lot of licenses in your account so I am not sure which site is in question.

For the meantime, try testing for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

If the issue persists, kindly provide us with the link of the site in question so that we can check it.

Thank you.

[WestsideVirtual]

Hi Jade,

I’ve added a secure note.

Thank you!

[mldarshana]

Hi Pam,

Upon checking, I see that you have the following custom CSS rules in your X -> Theme Options -> CSS area which hides your menu.

@media (max-width: 1545px) {

.x-nav-wrap.desktop {
    display: none;
}

.x-nav-wrap.mobile.x-collapsed {
    display: none;}
}

You need to remove them, in-order to show your menus properly.

Thanks!

[WestsideVirtual]

Thank you very much Midarshana, that worked!

[EDITED]

[WestsideVirtual]

I saw I was missing a closing bracket and it solved it.

Thank you again. You can close this ticket.

[nabeel]

Glad you’ve sorted it out.

Cheers!

[WestsideVirtual]

Thank you!

[ruenel]

You are most welcome!