Mobil menu does not appear

Support
#1

Can you please help me get my mobile menu to work. after update it stopped

#2

Hey there,

Thanks for writing in! Please check for the following first:

  1. Ensure everything is up to date according to our version compatibility list at https://theme.co/apex/forum/t/troubleshooting-version-compatibility/195. Please follow the best practices when updating your theme and plugins. See https://theme.co/apex/forum/t/setup-updating-your-themes-and-plugins/62 for more details.

  2. If you’re using a caching plugin, clear all caches including browser cache then deactivate your caching plugin and other optimization plugins.

  3. If you’re using a CDN, please clear the CDN’s cache and disable optimization services.

  4. Test for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

  5. Remove custom CSS, JavaScript and deactivate your child theme and switch to parent theme (take a complete backup first).

Let us know how this goes!

#3

I am just experiencing the issue on the home page. on mobil its domaine.com/x

#4

Hi Matt,

Is that the site that you’re referring below? That site is heavily cached. Please Clear and Deactivate all caching plugins/features you have on that site.

If the issue persists please do a testing for a plugin conflict. You can do this by deactivating all third-party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time. Especially those plugins and scripts that are involved on the homepage,

Let us know how it goes,
Cheers!

#5

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