Missing thumbnail in WooCommerce cart

Support
#1

Hi -

No matter what is put in the shopping cart, there is a missing thumbnail. But oddly, there is also a thumbnail that is correct. I have gotten as far as seeing it with the Chrome developer tool, but beyond that, I don’t know how to fix it.

I haven’t updated to the latest version of WooCommerce yet…

Please see screenshots.

Oh, and Merry Christmas! (Or if you don’t celebrate Christmas, happy holidays!) :grin:

#2

Hello @creatorofstuff,

Thanks for writing in! I have checked your site and it seems that most of the WP core, theme and plugins were out dated. Could you please update to the latest versions?
Our latest versions are:

  • X theme 6.4.4
  • Cornerstone 3.4.4

This latest release contains fixes for several issues so be sure to check out the changelog (http://theme.co/changelog/).

Please also update your WordPress core and WooCommerce. Any plugins that is out of date may create issues in your site.

_After doing the updates, always remember to clear all caches (if you are using WP Rocket, WP SuperCache or W3 Total Cache) when updating so that the code from the latest release is always in use. This will help you to avoid any potential errors.-

Please let us know how it goes.

#3

Thank you! After some struggles in setting up a test environment that includes WooCommerce, I was able to do all the updates (in the test environment). The thumbnail problem was fixed!

However, a new problem came up. I don’t know if I should tell you here or start a new thread. Please let me know. The problem is this:

Special characters are being rendered incorrectly now. I’m including a couple of screenshots to show the live (correct) version and the updated test (incorrect) version. Any idea what is causing this?

#4

Hi @creatorofstuff,

It looks like encoding related and affected by the cloning process of your test environment, please check and follow this https://hakre.wordpress.com/2010/12/26/wordpress-database-charset-and-collation-configuration/

But instead of these

Charset = utf8
Collate = utf8_general_ci

Change them to these

Charset = utf8mb4
Collate = utf8mb4_unicode_ci

Hope this helps.

#5

Yikes. Conceptually I understand what you say but it’s a little above my head technically.

However, that is very helpful!

I’ll see if I can get some help from the support folks who wrote the migration plugin. Thanks so much!

#6

You’re most welcome!

#7

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