Missing Template i.e mail

Support
#1

The templates do not seem to be loading. Why do some appear and not others?

thank you

Chris

#2

Hi There,

Thanks for writing in! If you’re using a child theme, try switching to your parent theme and see if your issue is related to your customizations added to the child theme.

If you have added any custom JS, try removing them and test your issue again.

If you’re using any caching plugins, make sure to purge your server cache and test your issue again.

If none of the above works, try disabling your 3rd party plugins and test this issue again.

Let us know how it goes.
Thanks!

#3

  1. No custom JS added

  2. Not 100% sure how to do this

  3. No 3rd party plugins installed

Please Help

thanks
chris

#4

Hi Chris,

Would you mind providing us with login credentials so we can take a closer look? Please provide following information:

Set it as Secure Note

  • Link to your site
  • WordPress Admin username / password

All the best!

#5

Hi Chris,

This is a footer template, so please make sure you are loading it in the footer builder, check this screenshot:

Thanks.

#6

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