Please help! My images, videos, feature list, and nav bar show up correctly when editing the page with Pro, but when viewing the site live, they are missing, or (in the case of the nav bar) not being displayed properly. I have checked all links and settings, but can’t seem to find the issue. Please help!!!
What it looks like in the editor…
Hi there,
The URL of the seems to be not readable through the screenshot.
Would you mind providing the URL so that we can check it?
Thank you.
Hello There,
Thanks for providing the url.
The gap seems to be a space for the admin bar which is not showing. In my screen when logged out, this is what I see: http://prntscr.com/gcvrnj
The icons for the feature list is not showing because the animations were not triggered. Please turn off the animation first and see how it goes.
The video needs to have the full video path. I would recommend that you insert the video file path like this http://example.com/wp-content/uploads/2016/07/WaterSkier_800.mp4.
Please let us know how it goes.
Turned off the animations and the missing items came back… turn them on and they disappear again. ??
Using full path for video and it is still missing.
(all of the above issues only occur when logged out of wordpress. Everything works perfectly when Im logged in.)
Hi there,
If there is a difference between logged in and logged out mode it usually is because of the cache plugins.
If you have such a plugin kindly purge the cache first and then disable it.
Also, make sure that your hosting service provider does not have internal cache system. If they have, ask them to purge the cache.
Thank you.
Confirmed video has full path… still showing as blank. Not even the placeholder image shows.
I see no problem with your video. Here’s what I see https://youtu.be/vHSbcyAO6Dk. Please clear your browser cache then check again.
Thanks.
Wrong video. Please refer to the original images I uploaded. See the image after the “Lubricates & Cleans Injectors” line? That is a video - and it’s missing from your youtube video as well.
Hi there,
First, you must first correct the broken element,
<iframe width="1280" height="720" src="https://www.youtube.com/embed/kgVJJjmn6wM?rel=0" frameborder="0"</iframe>
It should be like this
<iframe width="1280" height="720" src="https://www.youtube.com/embed/kgVJJjmn6wM?rel=0" frameborder="0"></iframe>
Please check the difference, and it’s affecting all other elements below it. It appears working in the builder because each element is isolated from each other.
Thanks!
Maybe it’s because I haven’t had my coffee yet this morning… but I don’t see ANY difference in the two…??
Missing >
Sorry for the delayed response… we had a bit of a hurricane last week and have been without power. I made that change, however… the video of the girl waterskiing is still not showing up. The code you referenced was for the instructional video at the bottom of the page. I am completely frustrated at this point. The video is supposed to be a background for that section. It worked before we migrated to the new server, now it’s broken. PLEASE HELP.
I checked your site, and you’ve not addressed the iframe issue above. Because that HTML tag isn’t closed, it’s preventing all the HTML after it from loading correctly - this includes all the footer javascript files, including the one that makes the background video work. Please fix the syntax error above and you should see things start working again.
???
This is what is showing on my end…
Great! I’m seeing the video background now, and the rest of the site down to the footer is loading. It was all broken when I checked it earlier. Maybe you had some page cacheing going on?
Nope… you were right. We had the video in two sections (one optimised for mobile) and the “>” was missing in the second (mobile) one!! Thank you for your help and patience with us!
Makes sense. Tricky when that stuff is hiding in invisible sections. Glad to hear you found it and got it worked out!