Missing Font Awesome icons

Support
#1

Hi - the font awesome icons seem to have disappeared from my site.
They are missing from the navigation, breadcrumbs & on hovering over individual post images - site is: https://accessnorth.co.uk/

I’ve cleared the cache but no joy & on checking further, it seems to be an issue with Chrome as everything looks fine on Safari or Firefox. Please can you advise?

#2

Hello @berenicenorthcott,

Thanks for asking. :slight_smile:

On my end your website seems to be functioning fine including icons. I am using Chrome browser to access your website. I have recorded screencast in which I have tested your website on Chrome, Firefox and Safari.

Thanks.

#3

Hi @Prasant,
What version of Chrome are you using? We are using Version 68.0.3440.106 & none of the icons are displaying - please can you confirm that you are viewing on the latest version (version number above)? Please note it’s only an issue on Google Chrome - no other browser…

See image below - note the squares where the font awesome icons are visible on your screen… so something isn’t working correctly…

#4

Hello @berenicenorthcott,

Thanks for updating the thread. :slight_smile:

I am using the latest release of Google Chrome. I tested your website again on my end icons are showing up fine. I have recorded a screencast wherein I have shown the version of Google Chrome and your website layout.

Please try opening the website in Incognito mode and see how it goes.

Thanks.

#5

They are there in incognito mode - why would that be?

#6

Hi There @berenicenorthcott

I’m a different staff and I could not see any issues on Chrome as well .

Is it possible to check on different PC as well. This seems to be a caching issue on your end.

Thanks!

#7

Hi there,
I’ve checked on 3 different machines - the issue is the same on all 3. Fine in incognito mode but not when logged into Google (I’ve tried several different accounts & the issue is the same on every account). I don’t see how this is a caching issue as we don’t use a caching plugin…

#8

Hi There,

I’m another staff and I can confirm the icons are loading fine on my end(both Chrome & Firefox latest versions):

Regards!

#9

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