Missing edit post and other theme and wp options along from the admin toolbar

[pavlito]

After migrating website to WordPress hosting I found out that a lot of options missing from admin / toolbar
Like edit page, edit post, theme-options etc…

[ruenel]

Hello @Pavlito,

Thanks for writing in! Please check your 3rd party plugins installed. it could be the one removing those admin menu buttons. I can see that you are using a Multisite setup. Also, make sure that you are a Super Admin. We would love to check your site settings and how it is set up. You can create a secure note in your next reply with the following info:
– Link to your site
– WP login URL
– WP username
– WP password
– WP Administrator Role
- Confirmation that we can access and make changes to your site
​

To know how to create a secure note, please check this out: How The Forum Works

Best Regards.

[pavlito]

Hi Ruenel,

I have added secure note. LEt me know if you need more info

[tristup]

Hi @Pavlito,

Unfortunately, the given credentials are not working. Can you please check and send it once again?

NOTE: Please check if that user has the proper privilege to have those options.

Thanks

[pavlito]

i don’t have option to reset the password?
Maybe because it is relate to wordpress.com hosting?
Also there is a loginizer plugin

Can you reset the password or request password?

[ruenel]

Hello @Pavlito,

We cannot log in to the site. it seems that your domain is hosted in WordPress.com. To create or edit a post please go here:

• https://wordpress.com/posts

For further assistance, please contact WordPress.com support:

• https://wordpress.com/help

Best Regards.

[pavlito]

Did you try reseting password?

[ruenel]

Hey @Pavlito,

We still cannot log in.

Even if I logged in to my own account to WordPress.com, I am still not able to be logged in to your WP site.

In the meantime, please check out this documentation to know how you can create or edit a post in a WordPress.com hosted site:
https://wordpress.com/support/posts/#how-to-create-a-new-post

Thank you for your understanding.

[pavlito]

Hey, I have added you again as admin. Email used is support@theme.co

[marc_a]

Hi @pavlito,

When I tried to enter your credentials, we couldn’t find your account. Please update it with the correct ones.

Thank you.

[pavlito]

New account is created for you. You should set a new password please check email again

[christian]

Hey @pavlito,

We’re sorry if this wasn’t mentioned before but you should not use the support@theme.co email nor any of our emails to create an account on your site especially, since auto-responses like password resets could get deleted by our admins.

Please create an account for us using a dummy email and provide us with username and password. If you’re not sure how to add a new account in WordPress.com, please reach out to their support so they can teach you how.

Thanks.