Missing code/disappearing videos

[bmahoney59]

bostonhypnosis.com home page:

I was doing some text editing in Cornerstone in the top area of the home page and the videos I have elsewhere on the page spontaneously disappeared. The embed code code is clearly visible in cornerstone Screenshot - 4_12_21 , 3_03_34 PM|333x500 ) but it’s not coming up on the page when I look at the code in developer mode. Can you tell me how I can fix this? Thanks.

-Brian

the full code (that I haven’t touched at all) is:

[prakash_s]

Hello @bmahoney59,

Thanks for writing to us.

I checked your site it seems that you are using the child theme but it is not properly installed. I would suggest you install the X child theme properly from here https://theme.co/docs/child-themes or you can activate the parent theme(X theme) and then check it again. Please check the screenshot in the secure note.

I would suggest you troubleshoot with a few of the common issues as well.

1. Testing for Plugin Conflict
2. CSS/JS Customization
3. Version Compatibility
4. Disabling Cache
5. Child Theme

If it doesn’t work for you please let us know.

Thanks

[bmahoney59]

Thanks for your help.

Fixing the child theme didn’t solve the problem with the missing videos, but it did create a new one. Most of the fonts on the site change to bold and the color of the buttons changes from gold to black. It happens when I reinstall the child theme or activate x theme. I can solve the missing video problem by restoring my site from a backup (I didn’t want to have to do it before as it cost me a day’s work). When I look at the CSS for the restored child theme, it’s the same as it was for the corrupted child theme.

Right now the live version of the site is from a backup. Normal fonts, videos visible, everything working well…but corrupted child theme. Can you give me any guidance in how I can replace or fix the corrupted theme without breaking other things? If not, can you tell how to fix the fonts? When I look in the font controls for the theme, it looks like everything is set correctly, it’s just not displaying that way.

Thanks.

-Brian

[tristup]

Hi Brian,

It might be some issue with the version of the theme you are using previously. Now it is working fine with the updated version of theme.

Thanks

[bmahoney59]

So even though it still looks broken in the ‘appearance’ window, it’s 100% ok?

[ruenel]

Hello @bmahoney59,

Please delete the classic and the default theme first.

Kindly let us know how it goes.

[bmahoney59]

OK, I’ve done that. The child theme still isn’t displaying correctly in the appearance area, though.

Is it true to say it’s installed correctly/100% fine? I’m ok if it is, but if it’s not, I’d like to fix it and could use come guidance (see note above for what happens when I delete and reinstall it).

Thanks.

-Brian

[ruenel]

Hello Brian,

Your Child theme does not have any screenshot image. I went ahead and uploaded a screenshot image so that it will display the child theme name.

Check it out now.