Media Library pop up screen stuck with loading icon spinning

[sonikmag]

CORNERSTONE IMAGE LIBRARY NOT LOADING:
When using the cornerstone editor, and trying to upload a library image, the Image Library pop up with appear, BUT… the images just never load. The loading icon simply spins and spins.

WPENGINE RECOMMENDATION:
Ok so what id recommend is to reach out to the theme developer because they’ll likely need to provide us with arguments and cookies that we need to exclude from caching here. By excluding cookies and arguments belong to the theme and cornerstone plugin that would likely fix the issue

QUESTION FOR THEMECO:
Do you know what cookies or arguments WPENGINE is talking about?

[rad]

Hi there,

Thanks for writing in.

We’re not sure about cookies or arguments, but they are mostly related to PHP sessions in which handled by Wordpress itself. If Wordpress fail to do that then it’s more likely host related. But I’d like to see what’s going on first, would you mind providing your site’s URL, admin and FTP login credentials? With FTP credentials, I may able to see of there are any internal errors.

I can’t promise any solution if this happens to be host related, but I can assure you that the theme has no relation to cookies or arguments.

Thanks!

[sonikmag]

Do you have a guide about finding “internal errors”?
I can get you wordpress access to see what I mean.

BTW, Cornerstone is running on a website using AVADA theme. I can already tell that these don’t play nice.

[ruenel]

Hey There,

You may enable debug mode to find if there are any errors. You can do this by opening wp-config.php and adding
define( 'WP_DEBUG' , true ); just above /* That's all, stop editing! Happy blogging. */

For example:

define('WP_DEBUG', true);

/* That's all, stop editing! Happy blogging. */

When you revisit the pages, you should have some error output (if there are any) describing the issue in more detail.
​
​To assist you better with this issue, would you mind providing us the url of your site with login credentials so we can take a closer look? To do this, you can create a secure note with the following info:
– Link to your site
– WordPress Admin username / password
​
Thank you.