Media Library Not Displaying Properly In Cornerstone

Support
#1

Hello Everyone!

When using Cornerstone and selecting the + on the image element, the media library shows up as if all the CSS has disconnected from it’s framework. The media library should show up as a grey pop up where my client can easily select images. Please see the image below.

When selecting the Media Library from the Dashboard, everything is fine. But when selecting it from Cornerstone, it’s broken. I’ve deactivated the majority of the plugins (except Woo Commerce + Product Add ons) to try and find out what the issue is. If anyone can help, I’d appreciate it.

http://stitchedbysylv.co/

#2

Hello There,

Thanks for posting in!
​
​To assist you better with this issue, would you mind providing us the url of your site with login credentials so we can take a closer look? This is to ensure that we can provide you with a tailored answer to your situation.

To do this, you can create a secure note with the following info:
– Link to your site
– WordPress Admin username / password
​
Thank you.

#3

Thank you! I’ve places the secure note with the log in credentials above.

#4

Hi,

I checked but I can’t seem to replicate it on my end.

See Video - https://www.screencast.com/t/30uCKIJzJrxL

Please try to clear your browser cache and check again.

Thanks

#5

Thank you Paul! That fixed the issue. It appears perfectly now.